Cancellation & Exchange Policy- For all our national or international customers
- An order can be canceled only till the order has not been shipped, in which case, the amount in question shall be refunded in full. After the order is shipped, it is subject to the returns and exchange clauses outlined within this policy
- An order can be canceled before the item has been shipped, in which case, the amount in question shall be refunded in full. However, once the item has been shipped, it is subject to the returns and exchange clauses outlined within this policy.
- 2. Receipt of good: Returns & Exchange: It is your responsibility to inspect the products that you receive. If you have received a product that is defective/damaged / not matching your original order, please do not accept this package and return the package to the delivery person. If the delivery person refuses to accept this package, you may call us within 24 hours of such delivery to record with us the details of defective/damaged goods. Returns/exchanges due to defective/damaged goods will not be entertained more than 24 hours after you have received the goods.
Once shipped, any requests for an exchange will be subject to all the following conditions:
a) The exchange request must be made within 24hours of initial receipt of goods
b) The items are defective/damaged
c) The items must not be a part of the non-eligible list above
Procedure for returns/exchange shipping
Forward Shipping costs, if any are non-refundable. Return shipping is free of charge.
In the case of an exchanged product, it may take time for your exchanged product to reach you and the time may vary based on your location.
If you need any assistance, please call us at +917575864848 or email us at [email protected]